What is self storage?
Rental space for your personal or business goods. A clean dry storage room with metal roll-up or swing door, cement floor and metal walls. Your storage locker is locked with your own personal padlock to ensure you are sole key holder.

Do I have to sign a lease?
Yes, it is a month to month lease that automatically renews every month unless you provide us with a ten day written move-out notice.

What do I need for identification?
A current (unexpired) picture ID is required.

What is included in the price are there any hidden extras?
The monthly rent covers one month of occupancy from the 1st day of the month through the last day of the month. On the initial move-in you will be provided with one gate card that you are responsible for. Additional or replacement gate access cards are $5.00. Rent will be prorated from the initial move-in date through that month. For every month thereafter a full months' rent is due and is not prorated or refunded on early vacancy. The deposit covers the reutrn of gate access card and requires that the locker be left clean on move-out or the deposit will be forfeited.

What are my payment options?
Cash, check, Visa or Master Card. $35.00 Returned check fee. Payments must be received no later than the 6th day of the month or an additional 10% will be added to the account.

Can I transfer to another unit if I find I have too little to too much extra space?
Yes. You may transfer to another unit size, providing the size you are requesting is available. Each space will be prorated for the days spent at each locker.

Are there any long term discounts?
Yes. On prepayment of a sixth month rental you will receive a seventh month free. Or prepayment of a twelve month rental you will receive a 13th and 14th month free. There is no refund of rents paid in advance.

What is the minimum rental period?
One month minimum is required. If a locker is rented during the period between the 15th and 31st the next full month must be paid on move-in.

What can I store at your facility?
Almost everything,

Exceptions are as follows:
Absolutely no storage of any food products canned, bagged, or boxed.
No bird seed or animal food.
No storage of gasoline or fuel containers.
No propane or gas bottles.
No fireworks or explosives of any kind.
No toxic waste, asbestos or other hazardous materials.
No flammable materials or liquids such as paint, petrol, oil cleaning solvents, weapons or ammunition.
No chemical, radioactive material, biological agents.
No illegal substances, illegal items or stolen property.
No birds, fish, any animals, living or dead.

Should I cover my stored goods?
Covering your belongings is up to the individual. We suggest using a cotton (or breathable fabric) blanket, sheet or tarp if you wish to protect your goods from dust. Plastic is not recommended because it will create condensation on your furniture. We have pallets available, use of pallets is strongly recommended and are available at no charge.

What kind of security is provided at your facility?
Gate access is permitted daily from 6:00am to 8:00pm. Access to second floor units and Buildings B and C begins daily at 7:00 am. A closed circuit TV and gate access card records every tenant's entrance onto storage grounds. 6' - 8' chain link fence with barbed wire surrounds the entire property. Storage grounds are checked at closing. All tenants on property at that time are required to leave. Multiple floor storage buildings and climate controlled buildings are hand locked at closing. Local police have 24 hour access onto the property and will check grounds periodically during the overnight hours.

Why do I need my own padlock?
Your personal choice of a padlock contributes to the security of your storage locker. We sell a good quality padlock you can purchase that comes with two keys. We do not keep keys to any tenant's locker. Your lock, your key. We can remove your padlock with your permission and proper identification for a small price if you misplace your keys.

Do you have tractor-trailer or 18wheeler accessibility?
Yes, we have certain storage buildings that we try to reserve if a large tractor-trailer is expected to be arriving with your goods. Providing us with advanced notice will give us the opportunity to make this transition as easy as possible for the mover/trucker.

Do I need to give a move-out notice?
A ten day notice is required on move-out. Notice can be given by phone, in person, by hand, mail, e-mail or fax.

Will you accept deliveries to my unit?
No. We can place a phone call to you if a delivery truck has arrived so that you can come and meet them. Most delivery people do not wait very long for a customer to arrive.

Do you have moving carts available?
Yes, flat bed moving carts are available in every freight elevator for 2nd floor rental units and also available in the climate controlled buildings.

Do the storage units have light and electricity inside?
No, lighting comes from outside the storage doors in hallways or sunlight. Flashlights or rechargeable camping lanterns are suggested for large units for visibility in back areas. There are no outlets available at any of the storage areas.

Do you offer Document Storage?
Yes. Self-Storage of documents is recommended in our climate controlled units. You must provide the shelving and or cabinets for your documents.

Can I work in my unit, for example use as an office?
No, doing work in storage units such as cutting wood, painting, refinishing, changing engine fluids is not permitted. Setting up an office is also not permitted. Storage of business or equipment supplies is permitted.

Do you sell boxes and packing supplies?
Yes, we have various box sizes, packing tape, bubble wrap, dish and glass dividers.

Do you have a dumpster available for tenant use?
No, each tenant is responsible for removal of their own trash or unwanted items.

Do you provide insurance for my belongings?
No. Heritage Storage Center, Inc. does not provide insurance for your belongings. Please contact your homeowner or apartment insurance agent.